As well as making sure that your customers are confident to return to your business you also need to consider how you’re going to promote your venue and how to make the customer experience great:
- Inject fun!
- Print smiles on face masks?
- Background hubbub noise, mannequins at intermittent tables dressed by local boutiques?
- The little touches, bring in your brand
- Walk through the customer experience
- Routes for promotion – e.g. BIDs, apps, local opportunities, Pulling Together, Beer is Here, Brew2You, Barclays tool, etc.
- CAMRA Pulling Together campaign
- Beer Is Here
- Tipll app – free app for hospitality businesses to promote themselves
- Barclays “Open for Business” directory
- Changing Behaviours webinar for Propel Info