Website Privacy Policy – 25 May 2018

This privacy notice tells you about the information we collect from you when you use our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.

 

Who are we?

 

We are Best Bar None (Professional and Safer Venues). Our address Best Bar None, Infor House, 1 Lakeside Road, Farnborough GU14 6XP. You can contact us by post at the above address, by email at info@bestbarnone.com or by telephone on +44 (0)1276 417813.

 

We are not required to have a data protection officer, so any enquiries about our use of your personal data should be addressed to the contact details above.

 

How we use your information

 

When you use our website

 

When you submit an enquiry via our website

 

When you sign up to receive our newsletter

 

When you download a sample document

 

When you take part in our feedback survey

 

Your rights as a data subject

 

Your right to complain

 

Updates to this privacy policy

When you use our website

 

When you use our website to browse and view the information we make available, a number of cookies are used by us and by third parties to allow the website to function, to collect useful information about visitors and to help to make your user experience better.

 

Some of the cookies we use are strictly necessary for our website to function, and we don’t ask for your consent to place these on your computer. These cookies are shown below.

 

When you submit an enquiry via our website

 

When you submit an enquiry via our website, we ask you for your name, contact telephone number and email address.

 

We use this information to respond to your query, including providing you with any requested information about our services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered you to your satisfaction. We will do this based on our legitimate interest in providing accurate information.

 

We do not use the information you provide to make any automated decisions that might affect you.

 

We keep enquiry emails for two years, after which they are securely archived and kept for seven years, when we delete them.

 

When you sign up to receive our newsletter

 

When you sign up to receive our newsletter, we ask for your name, telephone number and your email address.

 

We will ask for your consent to use your name and email address to email you our newsletter which contains information which we feel might be of interest to you.

 

You can withdraw your consent at any time and we will stop sending you the newsletter.

Our e-newsletter system is secure using a 3rd party provider, Constant Contact to deliver the e-newsletter.   We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see Constant Contacts Privacy policy here https://www.constantcontact.com/uk/legal/privacy-statement

 

We do not use the information you provide to make any automated decisions that might affect you.

 

 

We keep your personal data for as long as we produce and distribute our newsletter. If you withdraw your consent, we will mark your details so that they are not used and delete them after two years.

 

When you download a sample document

 

When you request to download a sample document, such as templates, we ask for your name, telephone number and your email address.

 

We use this information to email you a link to download the requested document. We may also email you after your download in order to follow up on your interest in our products and services.

 

We do not use the information you provide to make any automated decisions that might affect you.

 

Your personal data is stored for two years after you requested your download, after which it is deleted.

 

When you take part in our feedback survey

 

When you take part in our feedback survey, we record your name, your email address, your organisation name, your job role and your answers to questions we ask about your opinion of, and use of, our products and services.

 

We use this information to develop and improve our services and relationships. Your job role, organisation and some or all of your comments may be publicly displayed on our website as a testimonial. We will do this based on our legitimate interest in marketing our services.

 

Your details are shared with our PR partner, Leisure PR which is based within the European Economic Area (EEA).

We do not use the information you provide to make any automated decisions that might affect you.

 

Your personal data is stored for two years, You may ask us to remove a testimonial that is based on your feedback from our website at any time.

 

Your rights as a data subject

 

By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.

 

If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.

 

If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.

You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.

 

Finally, in some circumstances you can ask us not to reach decisions affecting you using automated processing or profiling.

To submit a request regarding your personal data by email, post or telephone, please use the contact information provided above in the Who Are We Are section of this policy.

 

Your right to complain

 

If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address your complaint. However, you can also contact the Information Commissioner’s Office via their website at www.ico.org.uk/concernsor write to them at:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Updates to this privacy policy

 

We regularly review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolves. If we want to make use of your personal data in a way that we haven’t previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent.

 

We will update the version number and date of this document each time it is changed.